LANDesk Launches CRM Tool

Salt Lake City, Utah-based LANDesk Software has launched a new solution that targets service desks, the firm said today. LANDesk said that its new LANDesk Service Desk will help IT departments more effectively manage customer service and meet service level commitments. LANDesk said that the solution is part of a licensing agreement and development relationship with Touchpaper, a UK provider of IT business management solutions. The new service desk capability will also be integrated into the company's LANDesk Management Suite.