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RightNow Signs TiVo

Bozeman, Montana-based RightNow Technologies, publisher of hosted customer relationship management software, revealed today that digital video recorder manufacturer TiVo Inc. has adopted the firm's CRM platform. The financial impact of the customer win was not disclosed. According to RightNow, its product will help TiVo better serve its customers while lowering customer support costs by keeping customers informed and by providing agents with essential information and real-time feedback.