RightNow Eyes Economy, Launches Trial Program

Bozeman, Montana-based RightNow is looking to drum up new customers with a new, free trial program it is calling its "Customer Service Rescue Program," the firm said this week. The program, which will offer Rightnow's customer relationship management software for free for 60 days, plus consulting services and training, is aimed at helping companies to improve their overall customer experience. According to RightNow, the service is a response to tough economic times--the firm said that even when times are tight, it believes that companies need to take great care of their existing customers. RightNow provides customer relationship management and customer support software.