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Qwest Jumps Onto Twitter

Denver-based Qwest said today that the firm has jumped on the popular micro-blogging service Twitter, saying that it will use the micro blogging service to help customer resolve their service-related problems. According to Qwest, its customers can now communicate directly with the firm on the micro-blogging service to resolve customer service issues online. The firm said that its "Talk to Qwest" effort will also include monitoring messages on the service and responding and resolving customer problems. The telecom provider also explained that it has tapped customer service teams in Boise and Idaho Falls, Idaho, as well as Sioux Falls, S.D. for the Twitter service.