Wednesday, December 14, 2011
inContact Powers Mexican Customer
Salt Lake City-based inContact, the developer of software-as-a-service for managing call centers, said today that it has been selected to power a Mexico-based contact center for a dental benefits provider. Size of the win was not announced. inContact, which is led by Paul Jarman, said its product is being used as part of an integration with Salesforce.com; the firm's software is being used to field in-country calls from dentist offices to confirm patient coverage.