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Altiris Releases New Remote Support Product, Targets Service Providers

Orem, Utah-based Altiris has rolled out a new channel program targeted at managed service providers, and also released a new remote support product. Altiris said that it has expanded its channel partner program to include new solutions and licensing for managed service providers, as part of its release of two new products targeted at MSPs. The firm announced new provisioning software, Altiris MSP Provisioning Solution, and a remote support product called Altiris Remote Assist Solution. The provisioning solution allows multiple customers to use Altiris management infrastructure; the remote assist software allows MSPs to connect to their users to identify and resolve computing problems. The remote assist software is based on the Citrix GoToAssist service.